Can I place a special order?
We're happy to talk through any ideas you have. Please drop us a line and we'll have a chat.
Where do your products come from?
We design and make everything ourselves at our workshop in Cumbria.
Where does your timber come from?
Mostly UK, sometimes France. We only use FSC certified timber or if appropriate we source from our own woodland in the Lake District or local arborists. Provenance is known on everything we work.
I run a homewares shop; could I stock your products?
Please get in touch and we can discuss how we go forward.
When should I receive my order?
We aim for you to receive your order within 7 days. We usually ship via Royal Mail, first class. Special orders will take longer.
How do I care for a Hampson Woods product?
Please see our Care page for info.
How do I clean a Hampson Woods product?
Never soak or put in a dishwasher. Wipe clean with mild detergent if necessary, and dry off as soon as you can.
The product I received is slightly different from the image in your shop.
This is because no one of our wooden products is the same as another. If you are dissatisfied with what we sent you, please send it back for a full refund or replacement. We won't quibble this.
Where do you ship?
We ship worldwide. The price will vary by item and location - if you have a query about a certain item to a certain country, please get in touch and we'll work it out.
Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by Hampson Woods (unless to mainland UK - this is free!).
How can I pay?
We accept all major cards, via Paypal.
Do you have gift vouchers? How do they work?
HW gift vouchers are available to purchase on our online shop for £50, £100, £150 or £200. Email us for alternative amounts.
HW gift voucher recipients receive a card in the post, including a miniature HW board and a personalised message.
HW gift vouchers can be redeemed directly through Hampson Woods only, by using the unique coupon code inside the gift voucher card when making a purchase on our website. HW gift vouchers can also be redeemed at our Broadway Market stall.
HW gift vouchers are not redeemable at any of our stockists' locations or websites.
HW gift vouchers are guaranteed for 12 months, but HW reserves the right to cancel gift vouchers at any time.
HW gift vouchers are not redeemable for cash. For example, if a £45 purchase is made with a £50 voucher, no cash back will be given. Gift vouchers must be used fully in one purchase.
HW gift vouchers are not redeemable with any other coupon, promotion or another voucher.
HW gift vouchers are non-refundable.
My shipping destination is not listed. What can I do?
We undertake to ship anywhere - but if your destination is not listed, please get in touch and we can work out the options.
Are your products guaranteed?
Of course. Look after them, and they'll last forever. If you have any problem or question, please let us know and we'll do you right.
Do you have your own store?
We don't at present.
Our Cumbria barn workshop is only open for scheduled visits. Email us at email@example.com to book an appointment.
Who designed and built your site?
The site was designed and worded by the Hampson Woods team, and was built by Leon - https://builtbyleon.com/
Who is your photographer?
Product shots are by Arthur Woodcroft -
and also by Sascha Gravenstein and Jonty Hampson.
Workshop shots are by Robin Sinha -
and Magda Kuczmik -
Terms and Conditions
Use of and the sale and purchase of products from Hampson Woods website are governed by the Terms and Conditions as detailed on this page. By browsing and using our website, you are agreeing to be subject to these terms and conditions.
No contract for the sale of any product will exist between you and Hampson Woods, until we accept your order by way of confirmation email. This will detail products ordered, payment method and cost. You must check that all details are correct and contact us as soon as possible if they are not.
All orders are subject to availability. We make every effort to ensure all products are in stock, meaning receipt of your order within 7 days. However, there are times when this is not possible and we will notify you of any delay.
Representation of all of our products is done as accurately as possible via images and description - we always try to include a cross section of shades and patterns. Wooden products vary greatly in colour, pattern and general appearance - the product you receive will differ slightly from the ones advertised.
Prices shown are in UK sterling and include VAT at the prevailing rate, where applicable.
Prices on our website are current at the time of display and are subject to variation without notice.
Credit/Debit Card orders are processed securely by Paypal Website Payments Pro but you are not required to have a Paypal account to purchase items.
We do not store credit card details and your credit card transactions are secure. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted.
INTELLECTUAL PROPERTIES RIGHTS AND RIGHTS TO USE
All product designs, images, text, design and graphics on this website are owned by Hampson Woods Ltd. The intellectual property may not be copied, transmitted, published, stored, reproduced, altered in any way without written permission.
This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
We are a proud member of ACID - Anti Copying in Design.
None of the above affects your statutory rights.